Last updated: 30 September 2026

All products sold through Recrega.com are delivered electronically by email.

1. Digital Product Delivery

After successful payment, your purchased product, download link, access information, or other applicable materials will be sent to the email address provided during checkout.

No physical products will be shipped.

2. Basic Products

Basic Products are processed on a first-come, first-served basis.

We aim to deliver Basic Products by email as soon as possible.

Please allow up to 72 hours from successful payment for delivery.

The 72-hour delivery timeframe applies only to Basic Products.

3. Higher-Level Products

Higher-Level Products require additional preparing time.

Payment does not necessarily mean that a reservation or specific fulfillment time has been secured.

Higher-Level Products are therefore not subject to the 72-hour Basic Product delivery timeframe.

Any applicable cancellation or refund conditions within 24 hours will be communicated as part of the relevant reservation or purchase process.

4. No Refund After Email Delivery

No refund will be provided once the purchased product, download link, access information, or applicable delivery email has been sent to the customer’s email address or the ordered digital work has started.

Because the products are delivered electronically, customers should carefully review the product information before completing their purchase.

5. Delivery Problems

If you have paid for a product but have not received the delivery email, please contact us.

If you receive an incorrect, corrupted, incomplete, or technically defective product, please contact us and provide relevant information about the issue.

Where appropriate, we may provide a corrected product, replacement file, replacement access, or another suitable solution.

6. Incorrect Email Address

Customers are responsible for providing a correct and accessible email address.

If a product has been sent to the email address supplied during checkout, delivery will be considered completed even if the customer subsequently discovers that the email address was incorrect or inaccessible.

Please contact us as soon as possible if you believe you provided incorrect information,so that we could correct the email address before the digital product is sent through email.

7. Changes of Mind

Once the product or applicable delivery email has been sent or the work has started, refunds will not be provided solely because a customer changes their mind or no longer wishes to use the product.

8. Contact

For refund or delivery questions, please contact us through the contact form or support@recrega.com

This Refund Policy forms part of the Recrega Terms & Conditions.